Privacy Policy

Mandom Corporation ("the Company") provides customers with products and services under our Mission Statement "Mandom is a human-oriented company. Guided by our original concepts of Health, Cleanliness & Beauty, we reach boldly beyond the norm to bring wonder and inspiration to people's everyday lives." To deliver OYAKUDACHI so that customers can live in comfort with peace of mind, we take it to be our social responsibility to accurately and appropriately handle personal information that the Company holds and we have adopted and will comply with the following Privacy Policy.

1. Acquisition, Use and Supply of Information

When acquiring personal information, the Company will specify the purpose of use insofar as possible and will use the information appropriately within the scope of the consent obtained. We will not handle the information beyond the scope of specification purpose (for purposes not specified). If a need arises to use the personal information beyond the scope of the initial purpose, we will give prior notification of the purpose of use and will obtain further consent.Unless required by law, we will not disclose or supply personal information to a third party without prior consent from the individual concerned.

2. Compliance with Law and Regulations

When handling personal information that the Company holds, the Company will comply with applicable laws, guidelines stipulated by the government and the Company's own regulations. We will comply with and implement this Privacy Policy and the Personal Information Protection Management System that we have adopted.

3. Security Measures

The Company will adopt appropriate security measures to prevent any leak, loss or damage of personal information. Should any issue arise, we will act swiftly to rectify the situation.

4. Complaints and Enquiries

The Company has a helpdesk to receive complaints or enquiries from individuals whose personal information the Company handles. To prevent any leaks of personal information to third parties, the Company will only act if we can confirm the identity of the individual lodging a complaint or making an enquiry, upon which appropriate and swift action will be taken.

5. Continuous Improvement

The Company will establish and maintain an internal system to manage personal information appropriately. A director in charge of personal information protection will be appointed, and each Company division will have a personal information management officer who reports to the director. We will establish, implement, maintain and continuously improve a personal information protection management system in accordance with the Personal Information Protection Management Systems - Requirements.

Effective March 15, 2005
Revised April 1, 2023
Mandom Corporation

Help desk for personal information

Customer Relations Division, Mandom Corporation
5-12, Juniken-cho, Chuo-ku, Osaka 540-8530, Japan

Toll-free number
0120-37-3337(in Japanese only)
Weekdays from 9:30 to 17:00 (No service available at weekends or on public holidays)

Our phone conversations with customers are recorded in order for our agents to understand the details correctly, as well as to improve our services.Please note that we use a number display function and record your phone number should there arise any need to communicate with you further.