Customer Support

Information

[Please beware of swindles using Mandom's toll-free number]

Cases have been reported of fake websites using Mandom's toll-free number (0120-37-3337). Our company has no connection with these websites, so please exercise caution.

Due to the winter holidays, we will not be able to respond to inquiries at the following date and time.
Telephone Reception:Thursday, December 26, 5:00 p.m. -Monday, January 6, 9:30 a.m.
Web Reception:Wednesday, December 25, 5:00 p.m. - Monday, January 6, 9:30 a.m.

Frequently searched keywords

USE-BY-DATE SDS(SAFETY-DATA-SHEET) PATCH-TEST DISPOSAL-METHOD CARRY-ON

Product Category
Contents
Troubleshooting

Hair Styling

Hair Care

Hair Coloring

Face Care

Body Care

Sanitizer/Deodorizer

Quality & Storage

Containers & Labeling

Ingredients

Safety

Product Selection & store

How to Use

Effects

Transporting Products

Disposal

Company & Brands

FAQRecent Frequently Asked Questions

I am looking for a product. Can you tell me which shops carry them?

What should I do if I get hair dyeing product on my vanity unit or other parts of my bathroom?

How can I find out the manufacturing date of a product?

There is still liquid in the GATSBY Premium Type Deodorant Spray （quasi-drug）container, but it has stopped spraying.

When I use GATSBY or other hair foam why does it sometimes stop coming out of the can mid-use, or come out as liquid rather than foam?

Discontinued Products

Read more about products no longer manufactured or shipped in the last two years.

Request to Our Customers

Please make sure you conduct skin-patch testing before using hair color products.

This explains the patch test for using our hair color. This is very important to ensure the safe use of our products. Always follow instructions provided.

Please use a degassing cap (to release residual gas).

Please help us ensure the safe disposal of aerosol products by using a degassing cap (to release residual gas).

Special notes on the use of cosmetics.

Please read carefully before you use cosmetic products.

Mandom in Action

Here we present an overview of our efforts with regards to product safety and the environment.

Contact Us

How We Handle Your Personal Information

Mandom Corporation will use personal information in order to handle complaints, inquiries, consultations, etc. in an appropriate manner. Mandom Corporation may outsource these operations in order to achieve the objectives for its use. Personal information will not be disclosed to any third party other than said outsourcing companies. For procedures related to disclosure, correction, deletion, etc. of personal information subject to disclosure, please see "Privacy Policy." Provision of your personal information is optional; however, please note that we will not be able to reply to you or to take other actions if personal information is not provided. Mandom Corporation assigns an executive officer in charge of the General Administration Division as the Personal Information Manager, organizes the internal system, and handles personal information in an appropriate manner. Please note that your inquiry may receive a response from the department related to the details of your inquiry, the responsible contact staff, or the secretariat depending on the details of your inquiry.

Due to the year-end and New Year holidays, our operating hours will be as follows.
We appreciate your understanding.
The office will be open as usual from January 6 (Monday).

*Inquiries through our website:
December 25 (Wednesday) from 5:00 p.m.: We will not be able to accept inquiries.
December 26 (Thursday) to January 5 (Sunday): We will not be able to accept inquiries for the entire day.
January 6 (Monday) from 9:30 a.m.: We will be back to normal operation.

*Inquiry by phone:
Mandom Customer Center: 0120-37-3337
Weekdays: 9:30 a.m. to 5:00 p.m. (excluding Saturdays, Sundays, and holidays)
Please note that all calls to and from customers are recorded in order to ensure the accuracy of the information and to improve our services.
We also use a number display system to record your number in case we need to contact you back.
If your phone is set to number-withheld, please prefix your call with "186".

December 26 (Thursday) from 5:00 p.m.: We will not be able to accept inquiries.
December 27 (Friday)- January 5 (Sunday): We will not be able to accept inquiries for the entire day.
January 6 (Monday) from 9:30 a.m.: We will be back to normal operation.

Contact Us by e-mail Messaging form

*Please note that in some cases where a response from Mandom is not deemed appropriate, a response will not be forthcoming.

Contact Us by Letter

5-12, Juniken-cho, Chuo-ku, Osaka 540-8530, Japan

Contact Us about Personal Information

Customer Relations Division

0120-37-3337

(in Japanese only)

Weekdays from 9:30 to 17:00 (No service available at weekends or on public holidays) Our phone conversations with customers are recorded in order for our agents to understand the details correctly, as well as to improve our services.

Please note that we use a number display function and record your phone number should there arise any need to communicate with you further.If you have the specific product at hand when calling us, it will make it easier for us to respond to your inquiries.